Returns & Exchanges
Last Updated: [Insert Date]
1. Return Eligibility
- 14-day window from delivery date
- Items must be:
- Unworn, unwashed, and undamaged
- With original tags attached
- In original packaging
- Final sale items:
- Clearance merchandise
- Personalized/custom items
2. How to Return
- Email info@hollywoodboulevardicon.com with:
- Order number
- Item(s) for return
- Reason for return
- We'll email a Return Authorization Number and instructions
- Ship items to our LA facility (address provided with RMA)
3. Refunds
- Processing time: 3-5 business days after we receive return
- Original shipping costs are non-refundable
- Refunds issued to original payment method
4. Exchanges
- We currently offer size exchanges only
- Customer covers new shipping costs
- Email us before returning to confirm size availability
5. Damaged/Defective Items
- Contact us within 48 hours of delivery
- Include photos of damage/defect
- We'll cover return shipping for verified issues
6. Return Shipping
- Customer pays return shipping unless item is defective
- We recommend using trackable shipping
- Not responsible for lost return packages
7. Questions?
Contact info@hollywoodboulevardicon.com